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| Qualifying |
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| A function of a sales presentation that enables a sales person to identify those prospects with the financial capability and authority to buy |
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| Quality Circle |
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| A voluntary group of 7 – 10 people from the same work area who meet on a regular basis to define, analyse and solve quality and related problems within their area |
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| Quality Control |
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| The measurement of the production of products and services against established standards. Often applied at the end of a series of processes. See Quality Assurance |
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| Quality Insurance |
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| The measurement of the production of products and services against established standards at predetermined stages of production so that deficiencies are located and remedied at the earliest opportunity and downtime in the subsequent processes is minimised |
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| Quality Management System |
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| A formally structured set of policies and procedures designed ensure that products and services are produced consistently |
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